Terms & Conditions

1. Acceptance of Terms

Welcome to Zenvy Bags ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website zenvybags.store (the "Website") and the purchase of products from our online store.

By accessing or using our Website, creating an account, or making a purchase, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or services.

2. About Us

Zenvy Bags is operated by:

3. Eligibility

To use our Website and services, you must:

• Be at least 18 years of age or have the consent of a parent or guardian
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account or placing orders
• Not be prohibited from using our services under applicable laws

4. Account Registration

4.1 Creating an Account

While browsing our Website does not require an account, certain features (such as order tracking and order history) may require you to register. When registering, you agree to provide accurate, current, and complete information.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Products and Pricing

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our Website is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and actual products may vary slightly.

5.2 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of GST (18%) unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of placing the order.

5.3 Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

6. Orders and Payment

6.1 Order Placement

When you place an order, you are making an offer to purchase the products at the listed price. We reserve the right to accept or reject any order. Order confirmation does not constitute acceptance until the products are shipped.

6.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD) - Available for most serviceable pin codes
• Online payment methods (UPI, Credit/Debit Cards, Net Banking) - Coming soon

6.3 Order Cancellation

Orders can be cancelled before they are shipped. Once an order is shipped, it cannot be cancelled and must follow our return/refund process. To cancel an order, please contact us immediately at info@zenvybags.store.

7. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about:

• Shipping methods and carriers
• Estimated delivery times
• Shipping charges
• Serviceable areas and pin codes
• Order tracking

8. Returns and Refunds

Please refer to our Refund & Cancellation Policy for detailed information about:

• Return eligibility and conditions
• Return process and timelines
• Refund methods and processing times
• Non-returnable items

9. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Snapvora Systems Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from our Website without our prior written consent.

10. User Conduct

When using our Website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Use the Website for any fraudulent or unlawful purpose
• Transmit any viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Scrape, harvest, or collect data from the Website without permission
• Post false, misleading, or defamatory content

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products
• Our total liability for any claims arising from or relating to these Terms shall not exceed the amount paid by you for the specific product(s) giving rise to the claim
• We do not guarantee uninterrupted or error-free access to our Website

12. Indemnification

You agree to indemnify, defend, and hold harmless Snapvora Systems Private Limited, its directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms
• Your use of our Website or products
• Your violation of any rights of third parties
• Any content you submit or transmit through our Website

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

13.3 Informal Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@zenvybags.store.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of the Website after any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Snapvora Systems Private Limited regarding your use of our Website and services.

17. Contact Information